FAQ Main Categories

Get your answers to the frequently asked questions about our services and financial trading

Registration and Verification

Funds on your MTrading account are protected by strict financial security arrangements and customer care policies including:

  1. Authorisation and monitoring by the Financial Services Authority of Saint Vincent and the Grenadines

  2. Our Terms and Conditions

The personal info you provide must match the documents you will send us for verification. If these details don’t match or found to be incorrect, we will not be able to verify your account.

Verifying your phone number enables more security options and allows us to send you critical notifications of possible stop-outs due to low margin level.

We want your money to be safe and secure. Additionally, as a regulated broker, we must meet the requirements set by the Financial Commission. For these reasons, we ask you to upload documents that verify your identity before you are able to withdraw your funds.

Go to your Trader’s Room document page, click the `upload document` button and follow the steps to learn what documents we can and cannot accept.

It may be that you have not verified your documents or phone number. Contact our customer support team via chat on mtrading.com for more info or send e-mail to support@mtrading.com

The verification process can take up to 1-3 working days.

Your Trader’s Room documents have not met the requirements given in the second step of uploading, or there was a specific mismatch between requested and provided files. Contact our customer support team via chat on mtrading.com for more info.

Email your request (how do you want to change your profile details) to our customer support team at support@mtrading.com

Our specialist will assist you with all the necessary information after receiving your e-mail.

Yes. We must maintain valid documents to meet regulatory requirements set by the Financial Commission.

Email our customer support team at support@mtrading.com to get this info updated in your Trader’s Room.

Email our contact support team to get this info updated in your Trader’s Room: support@mtrading.com

You can see the list of the available subscriptions, subscribe and unsubscribe from them in your Trader’s Room subscriptions page.

Deposit and Withdrawal

Deposits

All operations must be completed from the account owner payment systems. No 3rd party payments are accepted. Please, use only your personal payment data.

Go to deposit, choose the payment system and follow the instructions.

If you are not registered yet, you need to register first in order to make your first deposit.

You can do it here

The minimum depends on the account type you have chosen.

For the M.Premium account, the minimum deposit is set to be 100$, for the M.Pro account, the amount is $500. For more information about the account differences visit this page.

Go to your Trader’s Room and check your recent transactions or account balance.

There are different options for deposits and withdrawals that include:

  • E-wallets such as Skrill, Neteller, Perfect Money, Webmoney

  • Bank transfers and local bank solutions

  • Credit cards (Visa/MasterCard/MIR)

  • Prepaid card

  • Wire transfer and other

It depends on the payment system you have chosen to make your deposit/withdrawal.

The deposit fee is 0% usually.

For withdrawals:

  • 1% for credit cards

  • 3% for the e-wallets

  • $25 for the bank wire transaction

It depends on the payment system you have chosen to make your deposit. For example, deposits made with a credit card take 10-15 min usually, e-wallets also can be fast though the max time is 24 hr, a bank transfer may take as long as 1-3 working days.

Funds on your MTrading account are protected by strict financial security arrangements and customer care policies including:

  • Registration by the Financial Services Authority of Saint Vincent and the Grenadines

  • Our Terms and Conditions

Funds are segregated from the assets of MTrading and kept in a regulated banking institution to ensure they are available at all times, which means they cannot be used by the company for its own purposes.

Funds are protected by the Negative Balance Correction Service which means that no matter what happens on the market, you would never find yourself in a situation when you owe something to MTrading.

In case the dispute arises, you’re protected by the Financial Commission that covers each case with up to €20.000.

Withdrawals

Withdrawals, as well as the deposits, are made via the personal cabinet.

Go to the withdrawal page in your personal cabinet and follow the instructions.

Withdrawal method should match with the deposit method so if you deposited with the card, you would need to withdraw to the same card.

You can withdraw the full amount of your account balance minus the funds that are used currently for supporting opened positions.

Single withdrawal request should be greater than the necessary fee amount and be minimum $10 or it`s equivalent in other currencies.

It depends on the payment system you have chosen:

  • Up to 1-3 working days for the bank cards

  • Up to 24h with the e-wallets during the working days

  • Up to 2-5 working days for wire transfers

You will get an automatic notification once we send the funds and you can always check your transactions or account balance. Your chosen payment system dictates how long it will take for the funds to reach you.

Please, contact our support via e-mail support@mtrading.com and specialists will help you to update information and payment data.

Trading Conditions

It’s pretty much like a bank account but with MTrading. You need this account to deposit and withdraw funds so that you can open and then support your current positions.

MTrading offers several account types:

  • M.Premium

  • M.Pro

  • Copy Investor/Copy Master

  • PAMM Investor/PAMM Master

You can read about the difference between the two accounts we offer (M.Premium and M.Pro) on this page. In order to learn more about the Investment platform, go here.

Navigate to your personal cabinet on mtrading.com.

Then proceed to the `accounts` tab, scroll down to the link `open a new demo account` and follow the instructions.

Navigate to your personal cabinet on mtrading.com.

Then proceed to the `accounts` tab, scroll down to the link `open a new demo account` and follow the instructions.

Go to your Trader’s Room accounts page to check your account`s current status. You can request further details by contacting our customer support team via support@mtrading.com or in the live chats.

Your account number is your username.

  1. You can find the password for your MT4 Demo account in the `accounts` section of your personal cabinet. Just click the button `more` next to the account you need a password for.

  2. Your MT4 Live account should be set by you in your personal cabinet in the `accounts` tab. Just click on the account number and then on `change/set password`. If you need to reset the password, you can do it there as well.

Your Demo account and investor passwords are always visible by going to your Trader’s Room accounts page and clicking `Show password`. The investor password gives you view-only access that you can not trade with, while the account password gives you full demo trading access.

If you don’t know your Live account password, you will need to reset it:

  1. Go to your Trader’s Room accounts page

  2. Select the trading account you need a password for

  3. Click on `Change password` and follow the instructions.

Please note, investor password gives you view-only access so that you can not trade with such a password and open any new order.

Go to the login page, type in the email address you’ve registered with and the password you set during the registration process.

Visit the password reset page, type in your email address and click the `Reset` button.

Your Trader’s Room preferences page provides your registered login email. You can request further details from our contact support team.

Leverage trading allows traders to open positions much larger than their own capital. It is also called margin trading. MTrading offers up to 1:1000 leverages.

For example, 1:100 leverage means you are required to have 1% of the transaction size in your account as a margin.

You can learn more about margin requirements on the MTrading website.

Like in a bank account, the money is stored in the specific currency. You can’t change it. If you want another currency, you need to open a new account. There is also a reporting currency which you can change in your profile. This currency is the currency used to display the consolidated reports across all your accounts.

For example, you may have one account in GBP, another account in USD and your reporting currency in EUR, so you see your total balance across your two accounts in EUR.

It is allowed to have up to 4 live accounts at the same time.

MTrading offers competitive trading terms and a variety of services on each account type. Your choice should be based on your trading needs. For beginners, we recommend choosing M.Premium account. For more information about the account types, visit this page.

You can see this anytime on your Trader’s Room accounts page.

Margin is the amount of money that traders have to deposit and keep on the account when they open a position. This amount is not a fee or transaction cost. We determine our margin requirements by taking a percentage of the notional trade size. For example, if you want to open a position for $10,000 (0,1 lots) and the leverage on your account is 1:100, the required margin equals to $100.

Forex is traded in currency pairs. The goal is to make a profit by buying and selling currencies as their value increases and decreases. Our education section provides a wide array of information on this subject including:

  1. Live seminars - To register for a seminar and get more information, navigate to this page.

  2. Free webinars - You can ask about upcoming webinars by sending the message to support@mtrading.com

  3. Learn more about trading by reading our Articles and Tutorials + News and Analytics

Trading Platforms

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the demo accounts.

Open the terminal window by pressing Ctrl+T on your keyboard, and select the `Account History` tab. Right-click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

Yes, you can. All our trading platforms support the use of EAs.

To add an expert advisor (EA), first you need to open the MT4 Client Terminal, click on `File` on the top navigation menu, and choose the Open Data Folder in the drop-down menu. In the Open Data Folder click on MQL4 and Experts. The Experts folder is where you can add the expert advisors (EAs). Paste the .mq4 or .ex4 EA file into the Experts folder. Once you are ready with this, restart the MT4 platform by closing it and then reopening it.

First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main toolbar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which shows that you have activated your EA correctly. If everything is all right, but the EA still does not trade, see your log files via the Experts tab in the Terminal window (you should be able to see what error occurs). You can also email us for further assistance at support@mtrading.com

Log in to your MT4 platform -> Market watch window -> right-click -> Show all -> scroll down and you will be able to see all instruments available for trading.

No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and backtesting to go more smoothly and straightforward.

Every buy order opens at ASK price and gets closed at BID price, and every sell order opens at the BID price and gets closed at the ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right-click the particular chart -> Properties -> Common-> and tick the Show ASK line.

Yes, we do. The MT4 trading platform is also available for MAC, and it can be downloaded here. Please, note if your Mac OS is Catalina, current MT4 version is not supported. You will need to use Webtrader, android app or OS solutions as VirtualBox, Parallels and etc

There are no limits on keeping your positions open, however, please, take into account that if you hold your positions overnight, `Swap` will be charged for each open order at 00:00 terminal time for the next day.

Please, choose the menu `View` -> `Languages` -> your preferred language and click OK. After you restart the terminal, its language will be changed to the one you have chosen.

It means that you have chosen an incorrect order volume for this account type. Please, check then your settings for order volume and compare them to the trading conditions stated on our website.

It is most likely that the connection with the current server has slowed down. You will need to switch to a faster server. To do it, please, left-click in the bottom right-hand corner of the trading terminal and choose `Rescan servers`.

Try to log into MT4 again (click on `File` -> `Login`) and this time fill in the third field of your terminal (`Server`) with the following IP-address: for the real (live) account: IP, instead of `server name` for demo account: IP, instead of `server name.

The `New order` button may be inactive for the following reasons:

  1. You used your investor password to sign in to МТ4. If the `New order` button, which is located on MT4`s top toolbar, is inactive and grey, then you probably used your investor password to sign in to the terminal. Your investment password is used for observing trading. If this is the case, you will see the `[Investor mode]` status on the `Journal` tab. This means trading operations are unavailable. To start trading, please sign out of the trading terminal (Main menu -> File -> Exit) and restart it. This time, use your trading password to sign in.

  2. There is no Internet connection. Please verify your Internet connection by looking at the indicator in the lower right corner of the terminal. If you have no Internet connection, try signing in to the terminal again; you may have chosen the wrong server or entered the wrong password.

  3. The `Buy` and `Sell` buttons in the New order window may be inactive if you have not entered all the order parameters. If the `Buy` or `Sell` buttons in the New order window are inactive and grey, please verify that you have entered the trading instrument and transaction volume in the corresponding fields. Please also note that an order cannot be opened if your account type does not support executing an order of the specified volume.

You can use the MT4 platform for each system below:

  1. Mac

  2. IOS

  3. Android

  4. Windows

To launch the Web Version of MT4, click here

iPhone/iPad: Search for the platform within the App Store and click `Get`.

Android: Search for the MT4 platform within the Play Store and click ‘Install’ then ‘Accept’. Also, you can download the MTrading app for Android to keep all operations regarding profile within your mobile!

Partnership and IB

MTrading loyalty program is a reward program that offers bonuses to clients who attract new customers to our services.

You join the program automatically upon registration. Our loyalty program is free of charge.

If you want to participate in affiliate programme personally, please share an e-mail with support@mtrading.com

Our affiliate department specialists will assist you and discuss all the necessary steps.

If you acquire a partnership level above the starting one, you receive additional partnership funds. You have the right to withdraw the funds or use them for trading. The amount of remuneration depends on the level you earned.

Affiliate rewards are paid automatically every Monday to your partner wallet in your personal cabinet.

Our program features three levels: Silver, Gold and Platinum. Silver is the level you start with. Gold is the level above Silver. Platinum is the highest level available.

To get to the next level, you need to earn a specific amount of loyalty points. A single loyalty point corresponds to the minimum amount that a client can open on the MTrading account.

When you acquire a level above Silver, you keep this new level for one calendar month. If you earn the required amount of loyalty points, you can keep Gold or Platinum level. Otherwise, you go back to Silver level.

If you have a required amount of loyalty points, you get to the next level at the start of the following calendar month.

You can see how many loyalty points you already have in your Reports page

IB commissions are paid automatically every Monday to your partner wallet in the trading room. For any questions, you can contact support@mtrading.com

Completely automated IB reward is credited to a partner`s wallet every Monday without any request.You can transfer funds to a trading account, or withdraw. Just bring your traffic, earn on every referred trader, and cash out via local payment systems.

Investing

You can access our Investing platform from your personal cabinet in MTrading. Click Invest button next to your trading account on a dashboard.

PAMM/Copy Trade Investing with MTrading offers the opportunity to copy trades, provide signals or become PAMM manager. This is possible to use investing services via web-dashboard meanwhile all trades take place in MT4 trading terminal.

All statistics is presented on the Investment Solutions page. There you can filter or search exact published strategy and subscribe. Note, hidden strategies are accessible only via invite link.

An investor should have an account with MTrading named M.Premium. After that choose the copy subscriber type and click `Invest`. You will be redirected to the investment platform and will be able to choose the required strategy from the list of Investment Solutions.

You can start investing after you register in MTrading and then redirect from your personal cabinet to the investing platform. There you can choose the most comfortable strategy and subscribe.

Up to you! It is possible to follow maximum 3 different strategies in the same trading account. Each client can have up to 4 live accounts in MTrading so in total you can follow up to 12 different strategies.

It is possible to unsubscribe from the strategy or change the allocation - this will allow pausing copying.

Performance fees are paid to Master account on Sunday for the previous week.

Deposit and withdrawal are available for Copy account at any time. Be sure, that your funds are not used in any ongoing trade before the withdrawal. The available amount is shown in your wallet on the main page of Investing platform.

This is possible to set limits before signing to strategy. Control your risks by choosing a Profit/Loss % level and allocation type.

In order to become Strategy Manager you should follow several simple steps: 1)Create separate trading account with MTrading or convert existing in your personal cabinet and choose Master account;2) Click button Invest in your personal cabinet;3) Click on Publish and set strategies description.

The overview page shows the Strategy description and helps other traders to make a decision whether to subscribe to this strategy or choose another.

All information about funds, fees and strategy performance you can find in your master account page on the investing platform

Your Strategy should have `Published` status and have an active account. This will allow other traders to find your strategy in the list and subscribe.

This is easy to find strategy by its name - use the filter tools and type Strategy name in the search field. If you want to subscribe to the hidden strategy you must have an invite link from the Strategy Master.

You can hide your strategy after publishing in its dashboard. You will see the eye icon next to the Unpublish button. Click on it and follow the instructions. You will receive a personal invite link which you will be able to share with your future subscribers.

Yes, Investing page has an active 10-minute timer. If there is no activity performed on the page then the system automatically logs out the client. Also, please note that if you use any device (PC, laptop, phone, tablet) of other person be sure that you didn`t save login/passwords in the cache files of browser.

This is possible to allocate funds during subscription to strategy or at any time after subscription. For this, you will need to choose your subscribed account and rebalance the funds.

You can contact strategy master if you subscribed to his strategy earlier. There is an active chat service for subscribers and strategy masters. You can find chat icon in the upper part of the screen.

If you have a question regarding your positions - contact our support line via support@mtrading.com or in the live chats on MTrading website. Please, share account number and order description so that our specialist could assist you in details.

This is possible to unsubscribe from the account dashboard page which you subscribed earlier. Another way is to unsubscribe directly from the strategy page. After subscribing `Sign` button changes to `Unsubscribe`